Partners & Services

ICC is not only a program administrator and wholesaler; we are also a servicing specialist for the hospitality industry.

Innovative Coverage Concepts (ICC) invests heavily in developing custom solutions that help our clients reduce losses and operate more efficiently—solutions like:

  • Our Docutrax system for managing certificates of insurance
  • Restaurant Risk Management – a robust suite of tools for managing food industry risks
  • AXIA Risk Management Services, LLC – offering high-quality accident investigation and loss control services 


Managing certificates of insurance is a difficult and expensive task that often leads to frustration and poor outcomes.

More often than not some kind of correspondence must be sent. And if it was ignored you had to send it again. And again. What happens when the document expires and you had to start all over? It’s a lot of work and prone to error.

With Docutrax, it’s all done for you. Properly. The first time.

Docutrax will automatically evaluate and determine compliance with any Acord 25 Certificate of Insurance form. You can set up any combination of insurance coverage terms and limits and Docutrax will determine if what has been submitted meets your requirements. If it’s not in compliance the system will write back with the exact reasons and what needs to be done. If the notice is ignored Docutrax will follow up for you on a schedule you establish with notices written on your customized letter format. And it will monitor expiration dates and notify the policyholder ahead of time when a replacement is needed.

Docutrax is also available under special arrangement for organizations that wish to offer our expert solution to their own clients.

For service providers in complimentary lines of business, this this is an ideal way to offer a powerful value-added product to build relationships and retain customers.

Our white box branding program keeps your name and logo permanently displayed, giving you top-of-mind visibility to all your client users

Restaurant Risk Management

  • Offers robust industry based content that can help our clients win business.  This is helpful for any size account.
  • Offers an online claim reporting/incident routing system

Funding Options

Through a strategic partnership with Growth Capital Now (powered by Certa Financial) ICC offers a wide variety of funding products to serve restaurants looking to grow, purchase inventory or manage seasonal working capital needs. Growth Capital Now provides small to midsize companies access to capital in much the same way a bank would, however customers are typically financed in 1-3 days. GCN can also take more risk than a bank and can often approve customers who might normally be declined.

AXIA Risk Management Services, LLC

AXIA RMS provides high quality accident Investigation and Loss Control Services to ICC clients.  Our philosophy and belief at AXIA RMS is to avoid long tail liability where possible by expediently investigating claims to determine the extent of liability. We fill the gap and go beyond the  investigative services traditionally offered by TPAs by providing immediate on-site and in-depth investigation.

Our initial focus concentrates in two key areas:

  • Loss control to ICC
  • Claims investigation services to TPA claims administrators.

Additional products and services will be developed in support of this overall strategy.